UGB, svetovanje in storitve, d.o.o., Betettova ulica 10, 2000 Maribor, tax number: 86667254 – the company is not liable for VAT payment – health services are exempt from VAT payment in accordance with point 1 of paragraph 2 of Article 42 of the VAT Act, Permit from the Ministry of Health, Directorate for Health Protection – permit number 0142-134/2021/21, work license from the Medical Chamber of Slovenia – prof. dr. But – DECISION NO. 1631-31/2021-13, registration number: 8813400000, the company is registered at the District Court in Maribor – number Srg 2021/4210 (hereinafter: “UGB”) is responsible for managing the website www.klinika-but.si. Provider UGB is also a provider of e-business services.

The General Terms of Use describe the operation of the UGB website, define the rights and obligations of users of the website’s content and services, and regulate the business relationship between UGB company and the user. Users of the UGB website are bound by these General Terms of Use, which are published and accessible to all visitors and users of UGB websites.

1. Description of website content

The UGB website offers the following content and functionalities:

• Information about health, medical cosmetic and other services performed by UGB, general information for booking and accessing services, and contact details.

2. Types of users

A visitor to the UGB website who browses content has guest status. With this status, they can browse all informative content on the website, subscribe to receive e-newsletters, and submit inquiries about services.

3. Personal data protection

UGB company is committed to the permanent protection of all users’ personal data in accordance with the Personal Data Protection Act, the EU General Data Protection Regulation, and other laws and regulations governing personal data protection. You can learn more about UGB provider’s personal data protection in our Privacy Policy.

4. Limitation of liability

UGB provider strives to provide the most accurate, reliable, understandable, and quality information on its website. All published content is purely informative in nature and does not create any obligations between users and the UGB website administrator. UGB provider does not assume responsibility for data accuracy and possible errors in published information. The content on the website is not intended solely for diagnosing or treating problems. The main purpose of the content is to inform the interested public about services performed by UGB provider, education, simplifying service booking procedures, and facilitating communication between interested individuals and UGB provider.

The user follows written health advice and recommendations at their own responsibility. In case of errors in the text or when the website user incorrectly understands the read content, UGB provider bears no criminal or civil liability if an individual has incorrectly diagnosed or treated themselves based on the read content. The advice written on the UGB website is not part of the treatment process and services otherwise performed by UGB provider.

The website will generally be accessible 24 hours a day and all days of the year. However, UGB reserves the right to limit access due to technical or other reasons without prior notice. UGB will strive to ensure continuous portal operation, but is not responsible for periods of portal non-operation that would cause damage to page users due to non-operation. UGB also cannot be responsible for any damage, including damage from viruses, computer equipment, mobile phones, or any other application or device that can access the portal, due to any use thereof. The user must ensure adequate protection against intrusions and viruses themselves.

5. Service booking

Patients can book all services performed by UGB provider by phone at 040 519 730, via email at info@klinika-but.si, or by completing the booking form accessible in the “Contact” section on the UGB website.

6. Information about treatment procedures and obtaining patient consent for surgical intervention

In accordance with the Patient Rights Act, each patient is informed by the doctor during examination in case of a proposed procedure about the following:

• their health condition,
• the purpose, type, method of implementation, probability of success, and expected benefits and outcome of the proposed procedure or therapy,
• possible risks, side effects, negative consequences, and other discomforts of the proposed procedure or therapy,
• possible other options.

The patient is informed of all the above before the procedure or service is performed, when they also receive a copy of the written consent form. Without the patient’s/client’s written consent, the procedure/therapy cannot be performed.

7. UGB provider’s right to refuse procedure performance and subsequent withdrawal from procedure performance

Each patient or client undergoes an examination by a specialist doctor at the UGB clinic before agreeing to a procedure. Based on the examination performed, conversation with the patient, and considering other relevant medical documentation submitted by the patient, the doctor provides an opinion on the patient’s suitability for performing a specific procedure. During this examination, the doctor may provide an opinion that the patient is not suitable for any procedure, that they are conditionally suitable, meaning that at the time of examination not all conditions for safe procedure performance are met, but there is a probability that this will change over time, or that they are suitable for procedure performance.

UGB provider has the right at any time, due to reasons based on which it can conclude that they increase risk and reduce safety and/or success of the procedure, to withdraw from procedure performance. In case of reasons related to the patient’s current condition that are temporary in nature (recovery from accompanying illness, other illness, pregnancy), the doctor or therapist may suggest a new date for procedure performance to the patient, or the patient is notified that they will receive a new date for the planned procedure subsequently, when the reasons for current unsuitability for procedure performance have passed. In case of subsequently identified permanent reasons for unsuitability for the procedure, the doctor explains the reasons to the patient.

The procedure is also not performed if the patient refuses to provide written consent for procedure performance on the designated form issued by UGB provider.

8. Patient obligations

To achieve quality and safe performance of procedures and services, the patient is obligated to:

• actively participate in protecting, strengthening, and restoring their own health;
• act in accordance with received professional instructions during the post-therapy period;
• provide the competent doctor or therapy provider with all necessary and truthful information regarding their health condition that they know and that is important for further care, especially data about their current and past injuries and illnesses and their treatment, previous procedures, family illnesses, possible allergies and medications they take, notify healthcare workers about sudden changes in health condition that occur during treatment;
• be considerate and respectful of the privacy and other rights of other patients and healthcare workers;
• respect published schedules, house rules, and prescribed organizational procedures of healthcare service providers;
• in accordance with the internal regulation on infection prevention, inform employees about the possibility of having had an infectious disease;
• respect hand hygiene standards;
• for children under 15 years of age, parental or legal guardian accompaniment is mandatory.

9. Payment options

We offer a variety of different payment method combinations for services:

• cash payment at the service location,
• payment by prior transfer.

1. Cash payment at service location – You place the order online and complete the service payment with cash at the location where the service is performed.
2. Payment by prior transfer – You pay for the service at your bank or online banking – you pay by transfer to the company’s transaction account UGB d.o.o., Betettova ulica 10, 2000 Maribor, no. IBAN SI56 0400 0027 6333 735. You make the payment based on the received proforma invoice after you place the order.

10. Complaints and disputes

UGB provider strives to perform all health services professionally in accordance with medical profession rules and in compliance with applicable legislation. In accordance with these guidelines, the company also strives to provide an effective complaint handling system.

In case of problems or complaints, the UGB website user can submit a complaint by phone during clinic operating hours at 041 319 907 or send an email to info@klinika-but.si. The complaint handling procedure is confidential in nature. The deadline for submitting a complaint is 30 days after the service is performed.

UGB provider strives to the best of its ability to resolve any disputes amicably.

In accordance with paragraph 3 of Article 32 of the Act on Out-of-Court Resolution of Consumer Disputes, we inform users that we do not recognize any provider of out-of-court resolution of consumer disputes as competent for resolving consumer disputes that a user could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes. The European Commission’s online platform for online dispute resolution can be found at the following link.

Regardless of the above, every patient who receives a health service at the UGB clinic is entitled to all rights in accordance with the Patient Rights Act – ZPacP. A patient who believes their rights have been violated has the option to submit a written or oral complaint to the responsible person for resolving patient complaints at UGB provider. In exercising their rights, the patient is advised, assisted, or represented by a patient rights representative. Contact details of patient rights representatives by location can be found on the Ministry of Health website. For more information click here.

These General Terms of Use are valid from the date of their publication on the website. We reserve the right to change these General Terms of Use without prior notice to users. Your continued use of the UGB website and UGB provider services after such notice means that you agree to the revised General Terms of Use. We recommend that you regularly review the General Terms of Use to ensure you are aware of all changes.

Maribor, August 31, 2025